NOTICE FOR DISTRIBUTORS AND RESELLERS: We are a direct seller to law enforcement, government agencies, not-for-profit organizations and businesses. Our product line is not available to distributors, dealers, print brokers or resellers. We do not ship our products outside the USA.
Terms and Conditions:
Please read before sending your order - We recommend you print a copy for your records.
Our terms and conditions are provided for your protection in accordance with the Consumer Protection Laws of the Commonwealth of Massachusetts and requirements by the Better Business Bureau of Central New England.
Address or Zip Code Corrections: Please provide us with your correct street shipping address and zip code. If you provide an incorrect shipping address or zip code and UPS needs to correct them to deliver your order they will charge a fee for this service. If UPS invoices us for the correction, we will notify you of the charge for reimbursement. If we make the error in the shipping address or zip code you will not be charged for the correction.
Authorized Government Order: For county, local, state and federal government agencies and law enforcement departments, we consider an authorized order to be a signed official purchase order, our online order form, or an email order with valid official agency or department information.
Orders from businesses, individuals, not-for-profit organizations must provide credit card information prior to receiving a proof. Under no circumstances will we produce artwork or a proof prior to receiving credit card information from businesses, individuals, not-for-profits or privately owned companies.
For your convenience and payment security you can also use PayPal.
Cancellations: Orders in production will be subject to charges incurred if you cancel your order. Orders cannot be canceled after your order has been entered into production. Cancellation must be in writing - we will not accept a verbal cancellation. Cancellation after a design proof has been prepared and emailed there will be a $35.00 cancellation charge.
Color Variations on Products: Due to the nature of ink pigments, dyes and raw materials variations can occur in the finished product from order to order, even after you order a sample. We can't guarantee an exact material color match with paper or plastics as dyes, inks and mixture of materials can change during the manufacturing process. Weather conditions, humidity and temperature can affect the shade of colors during the manufacturing process or ink mixing process. Colors shown on our website are digital computer colors and may vary in shade depending on your computer monitor color settings. Color variations are normal and considered acceptable by industry standards.
Copyrights & Trademarks: Logos and artwork you provide to us containing a copyright mark will require written proof of ownership. We reserve the right to review any logo or artwork prior to accepting an order and to reject any logo or artwork we deem to violate U.S. copyright laws. All graphics and artwork provided by us to you are protected under U.S. copyright laws. Use of our graphics or artwork on other products not purchased from us will be considered infringement and could result in legal action.
Credit Card or Debit Card Payments: We accept these major credit cards and debit cards: American Express, Discover, MasterCard & Visa. All credit card and debit card transactions are completed before an order is placed into production. All major credit card companies and debit card providers require us to have the following information from you; your credit card or debit card number, your expiration date, security code, the zip code and address where your credit statement is received. Your credit card company or debit card provider may not approved your charge without this information and will delay your order. Incorrect, errors or non approval of your credit card number will delay an order. Email or online orders with credit or debit card information we will consider to be an electronic signature.
Credit Card Decline Fee: If your credit card is declined by our bank a bank fee of $10 will be added to your invoice and payment.
Credit Card & Debit Card Adjustments: Our accountant routinely audits orders received. If we make an error in billing your credit card or debit card we will make an immediate adjustment and notify you in writing after the adjustment is made. We will only make adjustments to the card number that is on file. If a credit or refund due to you or if the amount is due to us that amount will appear on your next card statement. All credit adjustments are made electronically. If payment is due to us and we cannot get the balance owed on the original card number we will call you for an alternate credit card or debit card number. Any uncollected payment will be subjected to legal action and will be reported to the major credit reporting agencies.
Dark Blue Ink: Is best printed on shiny Silver foil or White Gloss stock. We do not recommend our dark blue ink be printed on shiny Gold foil as it will appear very dark (close to black) under most lighting conditions. If you choose Dark Blue on shiny Gold foil and do not like its appearance after receiving your products (printed on Gold foil) we will not issue a refund, credit or exchange.
Delivery Date & Event Date: If your order form does not have a written need or event date, your order will be processed under our normal factory production time listed with each product. Factory production time begins after you have approved a design proof and we have received your payment. Additional time is required for UPS shipping. If your paying by check, Massachusetts banks hold an out of state check for 3 to 5 business days, your order will not be processed until the payment is released to us. Orders paid by credit card are processed immediately.
Delivery Services: We are contracted with UPS as our shipping company. We cannot ship using your account number, third party billing or another shipping company. We have no control over their delivery schedules. They set the delivery schedules, we cannot be held liable for unforeseen delays, weather conditions, closure of airports, lost or damaged packages. All packages are insured, damage must be reported to us within three business days of receipt of your order. If a package arrives damaged keep the original carton(s) for inspection. We cannot change the delivery method, level of service or address information once the order has left our factory. Delivery companies may require a signature upon delivery, if the delivery attempt was unsuccessful the delivery service may delay or request you pick up your order at a location described by the delivery service. Creative Services of New England will not be liable for delays by the delivery service. You should plan on 4 to 5 working days for transportation time. Only air service is guaranteed, if a air shipment does not arrive on time only the air shipping charge will be deducted from your invoice. Also see Address or Zip Code Correction and Return Shipments shown above.
Design Proofs: One email design proof will be sent within 3 business days after receiving your authorized order, except during vacation periods. Seasonal demands from March through October may require us to lengthen the design proof delivery time. We cannot provide typesetting work or proofs without having an authorized order entered into our system. Additional proof(s) may require a typesetting charge, if you make any changes. Our minimum typesetting charge is $25.00. You will not be charged if an error on the design proof was made by Creative Services of New England. We provide an email proof to ensure your order is printed correctly. It is your responsibility to check all information on the proof for errors or omissions. If you approve the design proof and there is an error we will not credit or reprint the order without additional charges. Orders cannot be changed once placed into production without occurring additional charges to stop production. A design proof is only available after your written order has been received.
Cancellation after a design proof has been prepared and emailed, there will be a $35.00 cancellation charge.
Design Proof or Typesetting Changes: Changes cannot be made to the art proof after your order has been placed into production. Take time to carefully check all the information. We cannot add or delete information after you approve the art proof and your order is in production.
Disclaimer: Advertisers shown on our website do not constitute an endorsement. We reserve the right to use your product in all forms of media, unless otherwise instructed in writing at the time you place your order.
Email Orders: You assume all responsibility for emailed orders. We highly recommend sending your emailed credit card information in separate emails. You should follow up with a telephone call to our office to ensure we have received your order via email if you do not receive a reply from us within 2 business days (not including weekends or holidays).
Errors, Incorrect Spelling & Omissions: If the error or omission was made after you approved a paper proof we will not be liable and no credit, no refund and no replacement will be issued. If the error or omission was made to the imprint by Creative Services of New England after you approved the paper proof, we will issue a credit, refund or replacement of the order. We will not issue a credit, refund or replacement until the order with the error or omission is received and inspected. We have no control over when the package(s) will be picked up by UPS or any delivery company hired to handle the shipment. UPS is independent company hired by Creative Services of New England. All products must returned in their original cartons with the same quantity shipped. If the spelling error or omission was not from Creative Services of New England will not refund the shipping charge(s).
Handling Products: You should not handle products or stickers immediately after applying alcohol based hand gels, hand lotion, sunscreen lotion, sun block, sun tanning lotion, hand sanitizer, hand creams, hand gels or if you excessive skin oil or sweat as it will cause the ink or imprint to smudge. Keep your hands dry when handling promotional products or stickers.
Imprinting Methods: We use various imprinting methods to imprint our products including flexographic, hot stamping, heat transfer, offset, pad printing and silk screening. None of these printing methods are absolutely permanent. Exposure to sunlight, excessive rubbing, abrasion, harsh chemicals, dishwasher cleaning, cleaning chemicals, hand lotions, weather conditions will reduce the durability of the imprint.
Ink Colors: Because we purchase from several different ink manufacturers we cannot guarantee an ink color used on products from a previous order, month or a previous year will match or look the same as a previous order. We do not offer Pantone Ink Color Matching on some products including foil and paper stickers.
Ink Coverage: Ink coverage may vary when a light color ink is used on a dark background material as most ink colors have some transparency.
Lost & Damaged Products: On extremely rare occasions packages get damaged or lost by UPS. All packages are insured for the value of the product. Each package contains an electronic tracking number to help us located packages and who signed for the shipment. If a shipment is damaged or lost we will credit or replace the shipment under the normal production time. All damaged and lost packages need to be verified with the delivery company before a credit or replacement can be issued. Damaged products must be reported to us within three business days of receiving your order.
Perforation on Sticker Rolls: We provide a perforation between each sticker on most stickers. This perforation is provided to allow for easier tearing of individual stickers or to allow for fan-folding of several stickers in a group. To ensure that the perforation tears as cleanly as possible, fold at the perforation, then slowly tear along the perforation. We do not guarantee that the perforation will always tear cleanly each and every time because of the different sticker stocks and other factors during the die cutting process.
Product Descriptions: To the best of our ability the products displayed on our website are represented accurately, occasionally typographically errors do occur during the development of web pages. We highly recommend if you're not sure of the quality, color, size, thickness of a particular product you should order a random sample before placing the actual order. Color variations in product materials can occur, even after you order a sample. We cannot guarantee exact material color match with paper or plastics as dyes, inks and colorization of materials can change during the manufacturing process or purchasing of supplies such as inks. We will not accept returns or provide a refund on products that have ink or material color variations.
Product Changes: We reserve the right to change product quantities, product design, product colors, pricing, production times, screen and set-up charges or discontinue a product without advance notice. We try to accurately display each product on our website. Actual product colors may be different than shown because of digital photography and computer screen viewing.
Product Guarantee & Warranty: Imprinted products are guaranteed against factory defects. Any defect must be reported to us within three business days, after receipt of your order. Material or ink color variations in the product or manufacturing blemishes or minor scratches are not considered defects. Each product has a limited warranty. The warranty varies with each product and is subject only to factory defects. The warranty is limited to 30 days after receipt of your order. Failure to follow any instructions provided voids the warranty. Some plastics and other materials have natural flaws as part of their manufacturing process, these are consider normal and acceptable. Any defected or broken products must be returned to us before a refund is issued. Products must be returned in the original shipping carton(s). We reserve the right to inspect the damaged product(s) before issuing a credit. We cannot replace a small amount of defective products we will only issue a credit or refund for the amount of the damaged goods. We will not accept returns without our preapproval.
Product Inventory : Due to seasonal or inventory demands beyond our control on very rare occasions a product may not be available within the production time listed. You will be given the option to cancel or back order the product. You will be contacted by phone or email should this situation occur.
Product Safety Warning: Due to potential choking hazard, some promotional products should not be given to children under the age of eight years old, particularly those products with small parts or pieces that could become a choking hazard to small children.
Product Usage: Paper and foil labels and stickers are not for long-term outdoor use. These paper or foil labels and stickers should not be applied to leather, metal or wooden products as the adhesive can damage these surfaces.
Purchase Orders: We will accept an official purchase order from the following agencies in the United States: All county, local, state and federal agencies, all law enforcement agencies, branches of the United States military, private schools, public school districts, public and private colleges and universities. Purchase orders must be signed by an authorized person. Payment terms are 30 days after the invoice date. Advance payment by certified bank check, check, any major credit card, debit card or money order are required for all orders from businesses and non-profit organizations regardless of size.
Returned Shipments: UPS will make up to three attempts to deliver your order. On each attempt they will leave a yellow.slip at your usual delivery point i.e. front door, shipping area etc. We strongly recommend, if you receive one of these notices, that you immediately contact UPS to arrange a convenient delivery time. We will not be responsible (financial or otherwise) for any delays resulting from these attempts and no refunds or credit will be issued, as UPS is an independent company. If the order is returned to us after these attempts you will still be responsible for all charges incurred including the product cost, setup charges, shipping charges and any charges incurred to reship the order to you. There will be no refund or credit issued under these circumstances. Also see Cancellations shown above in these terms and conditions.
Set Up, Screen Charges & Imprinting Preparation: Artwork, typesetting, graphics produced by us remain our property. Setup, screens, plates, dies, molds, negatives and other materials used to imprint your order are also our property. Charges associated with the products are for the preparation and such material to make the screen. Under Massachusetts Sales Tax laws these charges are taxable for Massachusetts businesses and residents. Some set up charges are a one time charge, providing you reorder the exact product with the exact art or imprint copy within 18 months of the order date. Some products may require a smaller reorder set up charge even during that time period of 18 months. Screens, dies, plates etc., are not interchangeable with products and cannot be transferred to other distributors or manufacturers.
Shelve Life: Adhesive used for stickers generally have a shelf life of two years from the date of purchase. Stickers should be stored in a cool - dry place. Stickers should not be stored in extreme heat or cold, particularly vehicle trunks or unheated storage areas.
Shortages or Misprinted Products: Errors or damaged products must be reported to us within three business days after delivery of an order. It is the customer's responsibility inspect and check the quantity received, all components and imprint copy and imprint quality immediately upon receipt of your order. We will not be responsible for imprint errors if artwork was provided by you, or an art proof was approved before production. Any shortage in quantity or damaged products must be reported to us within three business days of the delivery date. Any shortages or damaged products will be credited to your invoice or account. Replacements of less than the quantity originally ordered cannot be produced, only a credit or refund will be applied to your account for damaged, shortages or misprinted products. We reserve the right to inspect any misprinted or damaged products before a credit or refund is issued.
Use of Official State Seals: We have official seals for all fifty U.S. states. Use of official state seals are restricted to government agencies and cannot be used by businesses or individuals unless they are authorized to do so.
We reserve the right to update and make revisions to these policies without notice.